There is a strong branch of legal AI that is developing new communication platforms, finding different ways of interrogating systems to access information and expertise. These include chatbots, which can be client-facing, offering legal services and advice, like Joshua Browder’s DoNotPay and Chrissie Lightfoot’s Robot Lawyer LISA. More generally, there are IPSoft’s Amelia, who is a customer service assistant, and Helm 360’s Termi, which interfaces with a firm’s various information repositories to give lawyers instant access to client and business information.
Originally published on Law Gazette on 4 December 2017. Click here to read more.